Job Description
Join The Grand Long Beach Hotel's award-winning hospitality team! We're seeking a passionate Guest Services Agent to deliver exceptional experiences at our oceanfront property. Located steps from the iconic Long Beach waterfront, our hotel offers a vibrant workplace culture with growth opportunities. As the first point of contact, you'll create memorable stays for domestic and international guests while enjoying competitive benefits and flexible scheduling.
Responsibilities
- Manage check-in/check-out procedures efficiently using PMS systems
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments and resolve billing discrepancies accurately
- Coordinate with housekeeping and maintenance departments for guest needs
- Upsell hotel amenities, dining packages, and local attractions
- Maintain cleanliness and organization of the front desk area
- Assist during emergency situations following established protocols
Qualifications
- 1+ years of hotel front desk or guest services experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Long Beach attractions and transportation
- Valid California driver's license (preferred)
- High school diploma or equivalent required
- Fluency in English; Spanish proficiency a plus