Job Description
Join our award-winning team at Harbor View Hotel & Resort, San Diego's premier waterfront destination! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing hotel operations with precision. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in America's Finest City.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and resolve guest concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Utilize PMS systems (Opera/Sabre) for inventory and reporting
- Uphold brand standards through personalized service excellence
- Implement safety protocols during emergency situations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required