Job Description
Join our award-winning hospitality team at Grand Harbor Hotel in vibrant Baltimore! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences. No prior experience required – we provide comprehensive training. Perfect for career-starters who thrive in dynamic environments and value exceptional customer service. Enjoy competitive pay, benefits, and career growth opportunities in Maryland's premier hospitality destination.
Responsibilities
- Check-in/out guests efficiently with warm hospitality
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Utilize property management systems (training provided)
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (training available)
- Flexible availability including weekends/holidays
- Professional appearance and demeanor
- Team player with positive attitude
- Willingness to learn hospitality systems