Job Description
Join our award-winning team at Mountain View Grand Hotel, Colorado Springs' premier luxury destination! We're seeking dedicated night shift professionals to maintain our impeccable standards while our guests rest. This unique role offers competitive pay, premium benefits, and the opportunity to be the heartbeat of our 24/7 operations. Enjoy a serene work environment with stunning mountain views and a supportive team culture that values your well-being as much as guest satisfaction.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/outs and guest assistance
- Conduct nightly audits and financial reconciliations with precision
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues with exceptional service
- Prepare morning reports and ensure accurate documentation
- Maintain safety standards and emergency preparedness
Qualifications
- Previous hotel or hospitality experience required
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficient in hotel management software (Opera/Micros)
- Valid Colorado driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible schedule availability including weekends/holidays
- Basic first aid/CPR certification preferred