Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Minneapolis! We're seeking energetic, guest-focused individuals to create unforgettable experiences for our visitors. No prior experience required – we provide comprehensive training to help you thrive in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Our ideal candidates are passionate about service excellence, possess strong communication skills, and thrive in fast-paced environments. If you're ready to start your hospitality journey in the heart of downtown Minneapolis, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservation inquiries, room assignments, and billing processes
- Address guest concerns promptly with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and maintain accurate financial records
- Act as a local resource for guests regarding attractions, dining, and transportation
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred but not required
- Strong verbal communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening