Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our flagship downtown San Francisco property. Enjoy the stability of full-time employment with weekly pay, competitive benefits, and opportunities for career growth in the heart of California's vibrant hospitality scene. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for special requests
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain organized front desk operations during peak hours
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Francisco attractions and services
- Valid California driver's license (for airport runs)
- High school diploma or equivalent
- Fluency in English; bilingual Spanish preferred