Job Description
Join our award-winning team at Grand Hotel Nashville as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable experiences for our guests. No hospitality experience required – we provide comprehensive training to launch your career in the heart of Music City. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury environment. If you're passionate about customer service and ready to grow with us, apply today!
Responsibilities
- Warmly greet and check-in/check out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service and cleanliness
- Assist with special events and VIP guest experiences
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems and software
- Ability to work flexible shifts including weekends and holidays
- Positive attitude with a passion for hospitality
- No prior experience required – training provided
- Valid driver's license preferred