Job Description
Join our award-winning hospitality team at Grand Mountain Hotel Group in the stunning landscapes of Colorado Springs! We're seeking passionate individuals to create memorable guest experiences as Front Desk Agents. Perfect for career starters, this role offers comprehensive training and growth opportunities within our luxury resort chain.
Our property features breathtaking mountain views, world-class amenities, and a supportive work culture. Enjoy competitive compensation, employee discounts, and the chance to build a rewarding career in the heart of Colorado's tourism hub.
Responsibilities
- Deliver exceptional guest service through check-in/out processes, reservation management, and personalized assistance
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management teams
- Operate hotel management systems (PMS) and maintain accurate guest records
- Process payments, manage cash floats, and ensure financial accuracy
- Execute upselling strategies for room upgrades, dining, and local attractions
- Maintain security protocols and emergency response procedures
- Collaborate with cross-departmental teams to ensure seamless operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years customer service experience, hotel experience a plus
- Proficiency with PMS systems (Opera, Cloudbeds, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid driver's license with clean record
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Colorado Springs attractions and activities