Job Description
Join our award-winning team at the Grand Hospitality Group! We're seeking enthusiastic individuals to kickstart their careers in luxury hospitality. No prior experience required – we provide comprehensive training to develop your skills in guest relations, operations, and service excellence. Enjoy competitive pay, career advancement opportunities, and a vibrant work culture in the heart of Charlotte.
Responsibilities
- Deliver exceptional guest experiences through check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and customer service mindset
- No hospitality experience necessary