Job Description
Start your hospitality journey with us! Grand Hotel Milwaukee is seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training for motivated individuals ready to grow their careers in a luxury environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our award-winning team.
Responsibilities
- Deliver exceptional guest service with warm greetings and personalized assistance
- Manage check-in/check-out processes efficiently using our hotel management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and manage reservations accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Customer service mindset with a positive attitude
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Reliability and punctuality
- Willingness to work flexible shifts including weekends