Job Description
Join our dynamic team as a Front Desk Agent at Grand City Hotels' flagship Portland location! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in our vibrant downtown hotel. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Portland's thriving tourism scene. If you're passionate about creating memorable stays and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems and payment processing
- Manage multi-line phone systems, handle inquiries, and resolve guest concerns with empathy
- Coordinate with housekeeping, maintenance, and F&B departments to ensure seamless operations
- Process payments, manage cash drawers, and maintain accurate financial documentation
- Upsell hotel amenities, room upgrades, and local attractions to enhance guest experiences
- Monitor security procedures and respond to emergency situations per company protocols
- Prepare daily reports including occupancy rates, revenue, and guest feedback metrics
Qualifications
- Minimum 2 years of front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Oregon driver's license and reliable transportation
- Basic knowledge of Portland attractions and transportation systems
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs