Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in vibrant Los Angeles! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today and become part of our renowned guest-first culture.
Responsibilities
- Seamlessly manage guest check-in/check-out procedures using Opera/PMS systems
- Handle reservation modifications, cancellations, and room assignments with precision
- Resolve guest inquiries and concerns promptly while maintaining brand standards
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and F&B teams for flawless operations
- Provide local recommendations and personalized concierge services
- Maintain accurate records and contribute to daily/weekly reports
Qualifications
- Minimum 2 years front desk or high-touch customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure scenarios while maintaining composure
- Valid California driver's license and clean driving record (for airport runs)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Los Angeles attractions and transportation networks
- Spanish fluency strongly preferred