Job Description
Join our award-winning team at Harborview Hotels & Resorts as a Front Desk Agent and become the heart of our guest experience. We're seeking a charismatic professional to deliver exceptional service at our premier waterfront property in downtown San Diego. This full-time position offers competitive benefits, growth opportunities, and the chance to work in one of California's most vibrant destinations.
As the first point of contact for our international guests, you'll embody our commitment to luxury hospitality while managing check-ins, handling reservations, and resolving inquiries with finesse. Our ideal candidate thrives in fast-paced environments and takes pride in creating memorable moments for travelers worldwide.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments
- Execute upselling strategies for premium rooms and amenities
- Maintain pristine front desk appearance and supply inventory
Qualifications
- 2+ years luxury hotel front desk or concierge experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid California driver's license with clean record
- Fluency in English and Spanish (additional languages valued)
- TSSO certification or equivalent hospitality training preferred