Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent and become the first point of contact for our discerning guests. We're seeking charismatic professionals who thrive in fast-paced environments and deliver exceptional hospitality experiences. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you're passionate about creating memorable guest moments and possess a flair for problem-solving, we invite you to apply and elevate your career in the heart of Dallas.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with discretion
- Process payments and manage billing accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to maximize revenue
- Maintain detailed logs of guest interactions and special requests
- Ensure lobby area remains pristine and welcoming
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Valid Texas driver's license (for valet operations)
- Fluency in English; Spanish proficiency highly valued