Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Detroit! We're seeking energetic, customer-focused individuals to create unforgettable guest experiences in the heart of Michigan's vibrant city. This entry-level position offers comprehensive training, career advancement opportunities, and a supportive team environment. If you thrive in fast-paced settings and have a passion for exceptional service, apply today to start your journey in the luxury hospitality industry!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing accurately
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for room readiness
- Provide local recommendations and assist with guest requests
- Maintain detailed records of guest interactions and preferences
- Uphold strict confidentiality and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Basic computer proficiency with reservation systems
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexible availability including nights/weekends/holidays
- Positive attitude with commitment to guest satisfaction