Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking dynamic individuals to deliver exceptional guest experiences through our 24/7 operations. This role offers flexible shift work including nights, weekends, and holidays – perfect for students or those seeking work-life balance. Enjoy competitive pay, free employee meals, and career advancement opportunities in the heart of Charlotte's thriving hospitality scene.
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate housekeeping and maintenance requests
- Maintain accurate shift reports and security protocols
- Upsell hotel amenities and local attractions
- Collaborate with cross-departmental teams during peak hours
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong computer skills and POS system knowledge
- Ability to work flexible shifts including nights/weekends
- Excellent communication and conflict resolution skills
- Valid North Carolina driver's license (if valet required)
- Ability to stand for extended periods and lift 25 lbs
- Basic first aid/CPR certification a plus