Job Description
Join our luxury waterfront hotel in Miami's vibrant heart as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while showcasing the Magic City's energy. As the first point of contact, you'll embody our brand's elegance and hospitality standards in a high-energy environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our expanding portfolio of premium properties.
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) matching program
- Complimentary hotel stays nationwide
- Professional development certifications
- Employee discounts on F&B and spa services
Responsibilities
- Handle guest check-in/check-out procedures with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using service recovery protocols
- Operate hotel management systems (Opera, Cloudbeds) accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain financial transaction records
- Provide local recommendations to enhance guest experiences
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Valid Florida driver's license preferred
- Fluency in English and Spanish required
- Basic knowledge of Miami tourism landscape
- High school diploma or equivalent required