Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Minneapolis! We're seeking passionate Weekend Hotel Staff to deliver exceptional guest experiences during high-demand Saturday-Sunday shifts. This is your chance to work in a luxurious setting with competitive pay, flexible scheduling, and growth opportunities in the heart of Minnesota's vibrant tourism district.
As Weekend Staff, you'll be the face of our premium hotel, ensuring seamless operations while creating memorable stays for both leisure and business travelers. Our culture values teamwork, attention to detail, and genuine hospitality. Enjoy complimentary meals, staff discounts, and a supportive work environment that celebrates your contributions.
Responsibilities
- Manage guest check-in/check-out processes using OPERA property management system
- Handle reservation inquiries, room assignments, and special requests
- Process payments and resolve billing discrepancies accurately
- Coordinate with housekeeping and maintenance teams for room readiness
- Assist with valet services and luggage handling
- Respond to emergency situations per hotel protocols
- Upsell premium amenities and dining packages
- Maintain meticulous lobby and common area presentation
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency in property management systems (PMS)
- Flexible availability for weekend shifts (Saturdays & Sundays)
- Exceptional communication and conflict resolution skills
- Basic knowledge of Minneapolis attractions and transportation
- Ability to stand for extended periods and lift 30 lbs
- Valid Minnesota driver's license preferred
- TABC certification (or willingness to obtain)