Job Description
Join The Grand Austin Hotel's award-winning team! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences in the heart of Austin. No prior experience required – we provide comprehensive training for motivated individuals ready to start their hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic luxury environment. What you'll love: Free daily meals, employee discounts, and a vibrant downtown location.
Responsibilities
- Warmly greet guests, assist with check-in/check-out processes, and manage reservations
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments accurately and maintain detailed guest records
- Collaborate with housekeeping, maintenance, and security teams
- Uphold cleanliness standards in lobby and common areas
- Resolve guest concerns promptly and escalate complex issues
- Actively promote hotel amenities and local attractions
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Customer-focused mindset with a positive attitude
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, reservation systems)
- Flexible availability including nights, weekends, and holidays
- Willingness to undergo background check and drug screening
- No prior experience required – training provided!