Job Description
Join the heart of Memphis hospitality at the iconic Memphis Grand Hotel! We're seeking charismatic Front Desk Agents to create unforgettable experiences for our guests. As the first point of contact, you'll embody Southern charm while delivering exceptional service in our historic downtown location. Enjoy competitive benefits, career growth opportunities, and the chance to be part of a team that celebrates the vibrant culture of Memphis.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Uphroom safety protocols and emergency procedures
- Personalize guest experiences through preference tracking
- Resolve complaints promptly with empathy and solutions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Memphis attractions and events
- Flexible availability including weekends/holidays
- Valid Tennessee driver's license (if valet duties required)