Job Description
Join our award-winning team at Grand Harbor Hotel as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during our evening hours. This role is perfect for night owls who thrive in dynamic hospitality environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Baltimore's premier waterfront destination.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Utilize hotel management software (Opera) effectively
- Uphold brand standards for cleanliness and guest satisfaction
- Assist with emergency procedures during overnight shifts
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Proficiency with property management systems
- Valid driver's license and reliable transportation
- Flexibility to work weekends and holidays
- Basic first aid/CPR certification preferred
- Fluency in English; Spanish a plus