Job Description
Join our award-winning team at Harborview Hospitality Group as a Weekend Front Desk Agent in Baltimore! We're seeking energetic professionals to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Maryland's vibrant tourism hub. Perfect for hospitality enthusiasts seeking weekend-focused roles with growth opportunities.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations, billing inquiries, and guest requests
- Maintain accurate records and security protocols
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism
- Process payments and manage cash handling procedures
- Promote hotel amenities and local attractions
Qualifications
- 1+ years hospitality or customer service experience
- Proficient in hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work independently and multitask
- Flexible availability (weekends, evenings, holidays)
- Basic math and cash handling abilities
- Positive attitude and professional appearance