Job Description
Join our vibrant hospitality team at Grand Plaza Hotel & Suites as a Front Desk Agent! No experience required – we provide comprehensive training to launch your career in customer service. Enjoy flexible shift schedules while delivering exceptional guest experiences in the heart of Albuquerque's bustling downtown. We value personality and enthusiasm over prior experience, making this perfect for career changers or recent graduates.
Responsibilities
- Check-in/check-out guests with efficiency and warmth
- Manage reservations via our property management system
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with special event logistics and group bookings
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving and conflict resolution abilities
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- No prior experience required – training provided!