Job Description
Join our award-winning team at Grand Hotel Raleigh, where we create unforgettable guest experiences! We're seeking passionate Hospitality Associates to join our dynamic front-of-house operations. This entry-level role offers comprehensive training, career growth opportunities, and a supportive work environment. Enjoy flexible shift schedules while developing valuable skills in customer service, operations, and team collaboration. Perfect for career changers, recent graduates, or those seeking hospitality experience. Apply today to become part of Raleigh's premier hospitality destination!
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and during guest inquiries
- Manage room assignments and key systems with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and professionally
- Uphold brand standards in cleanliness and presentation
- Assist with event setup and special requests
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not required)
- Flexible schedule availability including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to stand for extended periods and lift up to 25 lbs
- Basic computer proficiency and comfort with reservation systems
- Professional appearance and positive attitude
- Must be 18+ years old