Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic, customer-focused professional to manage our 24/7 operations with exceptional service and efficiency. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in the hospitality industry. Work in a vibrant, fast-paced environment where your attention to detail and problem-solving skills will shine. Our team celebrates diversity and fosters a supportive workplace culture. If you thrive in shift-based roles and love creating memorable moments for travelers, apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, room assignments, and billing transactions
- Respond promptly to guest requests and resolve issues with empathy
- Maintain accurate records of guest information and daily logs
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer reconciliation
- Uphold brand standards and safety protocols during all shifts
- Assist during emergency situations following established procedures
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability to work rotating shifts (nights, weekends, holidays)
- Basic knowledge of Chicago attractions and transportation options