Job Description
Join our award-winning team at Seaside Hospitality Group as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier Long Beach property. This role requires flexibility for day/evening/weekend/holiday shifts and offers competitive pay plus comprehensive benefits. If you thrive in dynamic environments and take pride in creating memorable stays, apply today to become the welcoming face of our hotel!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage multi-line phone system and respond to guest inquiries with professionalism
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest concerns promptly and maintain service excellence standards
- Complete daily reports and maintain accurate department logs
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, PMS)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and conflict resolution skills
- Attention to detail and accuracy in financial transactions
- Valid California driver's license preferred