Job Description
Join Cleveland's most iconic hospitality team as a Front Desk Agent at the Grand Plaza Cleveland! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of the city's vibrant downtown. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a luxury environment where every interaction matters. If you're passionate about hospitality and ready to make a lasting impression, apply today!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences with exceptional guest service
- Manage reservations, room assignments, and guest requests efficiently
- Handle billing inquiries, cash transactions, and payment processing
- Resolve guest concerns promptly with empathy and professionalism
- Maintain accurate guest records and property management system data
- Collaborate with housekeeping and security teams for seamless operations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and cash handling accuracy
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required