Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Hotel Washington! We're seeking a dynamic professional to manage weekend operations and create exceptional guest experiences. This pivotal role combines hospitality excellence with operational efficiency in our vibrant downtown location. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our growing hospitality group.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with valet services and guest transportation logistics
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work independently during weekend shifts
- Valid driver's license with clean record
- Flexibility to cover day/evening weekend rotations
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required