Job Description
Join our award-winning luxury hotel in the heart of Philadelphia and become the first point of contact for our distinguished guests. We seek a polished Front Desk Agent to deliver exceptional hospitality experiences while managing check-in/check-out processes and resolving guest inquiries with professionalism and warmth. Enjoy comprehensive benefits including health insurance, paid time off, and career growth opportunities in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Address guest inquiries and resolve complaints with solutions-focused approach
- Coordinate with housekeeping, maintenance, and valet departments for seamless service
- Process payments, manage reservations, and maintain accurate guest records
- Upsell hotel amenities and services to enhance guest experiences
- Execute emergency procedures and maintain security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required