Job Description
Join the vibrant team at Grand Horizon Hotel, Portland's premier luxury destination where exceptional service meets Pacific Northwest charm. We're seeking passionate Front Desk Agents to create memorable guest experiences while enjoying our industry-leading weekly pay structure. As a key ambassador of our brand, you'll thrive in a fast-paced environment with growth opportunities and competitive benefits.
Why Work With Us?
- Weekly paychecks (every Friday)
- Comprehensive health benefits after 60 days
- Employee discounts on hotel stays and dining
- Clear career advancement path
- Modern downtown location near cultural attractions
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage reservations, and optimize room assignments
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly to ensure satisfaction
- Execute upselling strategies for premium rooms and amenities
- Maintain accurate records and financial transactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Portland attractions and transportation
- Valid Oregon food handler's card (or obtainable within 30 days)
- High school diploma or equivalent required
- Professional appearance and polished demeanor