Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our internationally recognized brand.
At Grand Plaza Hotel Chicago, you'll be the first point of contact for our discerning clientele, handling check-ins, managing reservations, and resolving inquiries with exceptional service. Our state-of-the-art facilities and premium amenities provide an inspiring backdrop for your career in hospitality.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage room reservations and modify booking systems accurately
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold hotel brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Illinois hospitality certification preferred
- Fluency in English; Spanish proficiency a plus
- Flexible availability including nights/weekends
- Professional appearance and positive demeanor