Job Description
Join our award-winning team at the heart of Dallas! The Grand Plaza Hotel is seeking exceptional Front Desk Agents to deliver world-class hospitality to our discerning guests. As the first point of contact, you'll create memorable experiences while managing seamless check-in/check-out processes, handling guest inquiries with professionalism, and ensuring operational excellence. Our premium downtown location offers growth opportunities in the luxury hospitality sector.
Responsibilities
- Deliver exceptional guest service with warm, personalized interactions
- Efficiently manage check-in/check-out procedures using Opera PMS
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Handle guest inquiries and resolve complaints with empathy
- Uphroom safety protocols and emergency procedures
- Maintain accurate guest records and reservation details
- Collaborate with concierge team to enhance guest experiences
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Professional appearance and polished demeanor
- Basic knowledge of Dallas attractions and services
- High school diploma or equivalent; hospitality degree preferred