Job Description
Join our award-winning team at Oceanview Hospitality Group in the heart of Virginia Beach! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury oceanfront resort. This role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic hospitality environment.
As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy flexible shift schedules including nights, weekends, and holidays in this full-time position.
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary resort stays
- Professional development programs
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation modifications and inquiries via phone/email
- Process payments and maintain accurate financial records
- Resolve guest concerns with exceptional service recovery skills
- Coordinate with housekeeping and maintenance teams
- Market resort amenities and local attractions to guests
- Maintain cleanliness and organization of front desk area
- Adhere to safety and emergency procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Rainmaker)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Valid driver's license preferred
- Spanish language skills a plus