Job Description
Join our award-winning luxury hotel in Atlanta as a Front Desk Agent! We're urgently seeking energetic professionals to deliver exceptional guest experiences. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and excel at creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within our expanding portfolio.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required