Job Description
Join our award-winning team at Pacific Gateway Hotel & Resort, San Diego's premier waterfront destination! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury hospitality environment. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive benefits including health insurance, 401(k) matching, and exclusive employee discounts. Apply today to start your career in San Diego's thriving hospitality industry!
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation modifications and room assignments using PMS software
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate housekeeping and maintenance requests through communication systems
- Process payments and manage cash handling procedures
- Market hotel amenities and upsell room upgrades/services
- Maintain accurate records of guest feedback and incident reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation options
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities