Job Description
Join the award-winning team at Raleigh Grand Hotel, where Southern hospitality meets modern luxury. We're seeking passionate individuals to create memorable experiences for our guests in the heart of downtown Raleigh. As a premier destination for business and leisure travelers, we offer competitive compensation, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and take pride in exceptional service, apply today to start your hospitality career!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing with precision
- Address guest inquiries and resolve issues promptly and professionally
- Collaborate with housekeeping, maintenance, and food service teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Conduct property tours and promote hotel amenities
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years in customer service or hospitality role
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid North Carolina driver's license (if required for duties)
- Basic knowledge of Raleigh attractions and transportation
- Professional appearance and positive attitude