Job Description
Join our award-winning team at Grand Hotel Milwaukee, where hospitality meets innovation! We're seeking energetic individuals to deliver exceptional guest experiences in our vibrant downtown location. Perfect for career starters, our comprehensive training program will equip you with industry-leading skills. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Be part of Milwaukee's premier hospitality destination!
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments with precision
- Assist with guest requests, including concierge services and problem resolution
- Maintain clean and organized public areas and guest rooms
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible shifts including nights/weekends
- Previous customer service experience preferred
- Attention to detail and problem-solving abilities
- Valid Wisconsin hospitality certification (training provided)
- Positive attitude and team player mentality