Job Description
Join our award-winning hospitality team at Grand Plaza Hotels! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences in the heart of New York City. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and ensuring seamless operations. If you're passionate about service and ready to launch your hospitality career, this is your opportunity to shine in one of the world's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize property management systems (PMS) for daily operations
- Uphold brand standards and security protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency in basic computer systems
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Positive attitude with teamwork focus