Job Description
Join Albuquerque's premier hospitality destination as a Front Desk Agent at Grand Plaza Hotel & Resort! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and competitive compensation. Be the welcoming face of our luxury hotel while enjoying a dynamic work environment in the heart of New Mexico. Weekly pay ensures financial stability, and comprehensive benefits include health insurance and career advancement opportunities. Apply today to start your rewarding hospitality career!
Responsibilities
- Efficiently check-in/check-out guests while maintaining accurate reservation records
- Process payments and manage financial transactions with precision
- Coordinate with housekeeping and maintenance departments for guest requests
- Handle guest inquiries and resolve complaints with professionalism
- Operate hotel management systems (PMS) and communication tools
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math skills for cash handling
- Positive attitude with problem-solving mindset