Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel Minneapolis as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in our luxury downtown location. This part-time role offers flexible scheduling, competitive compensation, and opportunities for career growth within our renowned hospitality brand. Perfect for students, career changers, or hospitality enthusiasts seeking a dynamic work environment.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments and handle guest requests with proactive solutions
- Process payments and maintain secure cash handling procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize Opera property management software for daily tasks
- Uphold brand standards through personalized guest interactions
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience preferred
- Exceptional communication and multitasking abilities
- Proficiency with hotel management software (Opera, Fidelio)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible evenings/weekends/holidays
- Basic knowledge of Minneapolis attractions and services
- Valid Minnesota driver's license preferred