Job Description
Join our award-winning team at Grand Plaza Hotels & Resorts as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service in our stunning Miami Beach location. Enjoy competitive benefits, career growth opportunities, and work in a vibrant hospitality environment where every day brings new connections and challenges. If you thrive in fast-paced settings and possess a passion for creating memorable stays, this is your perfect career move.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and VIP guest requests
- Resolve guest concerns promptly with empathy and problem-solving skills
- Coordinate with housekeeping, maintenance, and concierge teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local area knowledge and recommendations
- Execute upselling opportunities for room upgrades and amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multitasking skills
- Ability to work flexible shifts, weekends, and holidays
- Valid Florida driver's license (for guest transportation duties)
- Fluency in English; Spanish proficiency highly valued