Job Description
Join the heart of hospitality at Grand Capital Hotel! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of Washington, DC. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, growth opportunities, and the chance to work in a dynamic environment where every day brings new connections. If you're passionate about service and eager to grow, this is your gateway to a rewarding career!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and guest requests using hotel systems
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Act as a local expert, recommending attractions, dining, and transportation
- Maintain a pristine front desk environment and manage office supplies
- Resolve guest inquiries with professionalism and problem-solving skills
- Collaborate with cross-departmental teams to deliver outstanding service
Qualifications
- High school diploma or equivalent; college students welcome to apply
- Outstanding communication and interpersonal skills
- Strong customer service orientation with a friendly demeanor
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with learning new software
- Positive attitude and willingness to learn hotel operations
- Flexibility to work evenings, weekends, and holidays
- Must pass a background check and drug screening