Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in beautiful San Diego! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier waterfront location. This part-time role offers flexible scheduling while allowing you to grow in the hospitality industry. If you thrive in dynamic environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Manage seamless check-in/check-out processes using Opera PMS
- Handle guest inquiries with professionalism and local expertise
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and reservation systems
- Assist during emergency situations per hotel protocols
- Collaborate with concierge for guest requests
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends/holidays
- Basic mathematical aptitude for financial transactions
- Valid California driver's license (if required for errands)
- Ability to stand for extended periods
- High school diploma or equivalent