Job Description
Join our award-winning hospitality team at Oceanview Hotels & Resorts in Virginia Beach! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences while kickstarting your hospitality career. No prior experience required – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, employee discounts, and opportunities for advancement in a beachfront paradise. Be the friendly face that welcomes guests to coastal Virginia's premier destination.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (training provided)
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license (for local errands)