Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Harbor Resorts, where luxury meets coastal charm. As the first point of contact for our esteemed guests, you'll create unforgettable experiences while managing dynamic shift schedules. We offer competitive compensation, comprehensive benefits, and career growth opportunities in Tampa's vibrant hospitality scene.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and solution-oriented approaches
- Operate property management systems and POS technology
- Execute shift handovers and maintain detailed communication logs
- Upsell resort amenities and special promotions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Flexible availability to work evenings, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license and reliable transportation
- High school diploma or equivalent required
- Basic knowledge of Tampa area attractions preferred