Job Description
We are looking for a friendly, professional, and energetic Front Desk Agent to join our award-winning team in Columbus, FL. If you have a passion for hospitality and excellent customer service skills, we want to meet you! This is an immediate hire opportunity with a competitive pay rate and great benefits.
Responsibilities
- Check guests in and out efficiently, ensuring accurate registration and payment processing.
- Answer incoming phone calls and emails with a polite and professional demeanor.
- Assist guests with inquiries regarding local attractions, dining, and hotel amenities.
- Manage the front desk area to ensure it remains clean, organized, and welcoming.
- Process reservations and manage room assignments using the Property Management System (PMS).
- Resolve guest complaints or concerns promptly to ensure high satisfaction levels.
- Collaborate with housekeeping and maintenance teams to maintain room quality and standards.
Qualifications
- No prior experience required; we provide comprehensive on-the-job training.
- Strong interpersonal and communication skills.
- Must be able to stand and move around the front desk area for extended periods.
- Proficiency in basic computer applications and typing is preferred.
- Able to work flexible hours, including weekends and holidays.
- Must possess a friendly and positive attitude.