Job Description
Join our award-winning downtown Milwaukee team at the Grand Milwaukee Hotel! We're seeking a charismatic Front Desk Agent to create memorable guest experiences in our luxury boutique property. As the first point of contact, you'll embody our commitment to Midwestern hospitality while managing check-ins, handling reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and career growth in one of Wisconsin's most vibrant hospitality destinations.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservation systems and optimize room assignments
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest inquiries and complaints with proactive solutions
- Operate property management systems (Opera/PMS) efficiently
- Upsell hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Wisconsin driver's license (for airport shuttle duties)
- Basic math and cash handling proficiency
- Ability to stand for extended periods and lift 25 lbs
- Must pass background check and drug screening