Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the first point of contact for our valued guests. We're seeking a charismatic professional to deliver exceptional service while managing check-in/check-out processes, handling reservations, and resolving inquiries with precision. Enjoy competitive pay, comprehensive benefits, and career growth in Chicago's vibrant hospitality scene. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Process reservations and modify bookings while maintaining accuracy
- Resolve guest inquiries and complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service excellence
- Assist with concierge services and local area information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required