Job Description
Join our award-winning team at Grand River Inn & Suites in the heart of Louisville! We're urgently seeking passionate Hotel Staff to deliver exceptional guest experiences. As a cornerstone of Kentucky's hospitality scene, we offer competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for detail-oriented individuals who thrive in fast-paced settings.
Responsibilities
- Deliver exceptional guest service across front desk, housekeeping, and concierge operations
- Manage check-in/check-out procedures efficiently using PMS systems
- Maintain pristine room standards and public area cleanliness
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and problem-solving skills
- Basic knowledge of hotel management systems (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Must pass background check and drug screening