Job Description
Join our award-winning team at Grand Atlanta Hospitality as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown Atlanta location. This full-time role requires flexibility with shift work (days, evenings, weekends, holidays) and is perfect for hospitality enthusiasts who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and welcoming demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Utilize property management systems (e.g., Opera) for all transactions
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts (including nights/weekends)
- Proficiency with property management software
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid driver's license and reliable transportation
- Ability to stand for extended periods